Refund policy
Return & Refund Policy
At Event Ideals, each collection is curated with care to help make your celebration feel beautifully coordinated and easier to plan.
Because of the nature of party goods and event-based items, we do not accept returns, exchanges, or cancellations once an order has been placed.
That said, your experience matters deeply to us. If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at alicia@eventideals.com with your order number and clear photos of the issue. We will review the situation and do our best to make it right.
To be eligible for review, items must be unused and in the same condition in which they were received.
We do not offer refunds or replacements for:
- orders placed with incorrect shipping information provided by the customer
- delays caused by the shipping carrier
- orders that arrive after an event date if the estimated delivery window was reviewed before purchase
- minor color variation due to screen settings or lighting
If a refund is approved, it will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.
If you have any questions before ordering, please reach out at alicia@eventideals.com. We are always happy to help with guest count, product details, and coordinating pieces before purchase.
Thank you for supporting Event Ideals.